Frequently asked questions
Here are some of the most frequently asked questions. To provide you with the best possible customer experience, your feedback is greatly encouraged. If you have any questions, please e-mail us at: service@fatburningpioneer.com
Q: How long does it take for my items to arrive?
A: It generally takes 9 to 16 days for all orders to arrive. Delivery times vary depending on the location of the customer and the product; on demand and on the location of the shipment.
Q: How long does it take to ship an order?
A: It usually takes up to 3 days, while in peak periods it can take up to 5 days to ship.
Q: Do you ship worldwide?
A: Our aim is to deliver worldwide, subject to carrier availability. If a carrier is available in your area, shipping rates and options will be calculated before payment!
Q: Is delivery really free?
A: Delivery is free for our customers on all orders over £50 to most of the UK, North America, Europe, Canada and Australia. Unless otherwise indicated during a promotional sale on the site. All other countries will have shipping rates calculated prior to payment. Some countries may qualify for free delivery, subject to carrier availability. To find out if you are eligible for free delivery, please contact us at service@fatburningpioneer.com.
Q: Where is your company located?
A: Our head office is located in the UK.
Q: What currency will I be billed in?
A: We process all orders in GBP. Although the contents of the basket are displayed in several currencies, you will pay in GBP at the most current exchange rate.
Q: Will I receive a confirmation number when I place my order?
A: Yes, all customers will receive an order number after placing their order. Please contact us if you do not receive it within 24 hours.
Q: Who can I contact if I have a problem with my order?
A: All inquiries can be sent to service@fatburningpioneer.com
Q: How can I pay?
A: We accept all major credit cards: Visa, Mastercard, Discover, Amex. and Paypal.
Q: Is payment on this site safe and secure?
A: You can be absolutely sure that all purchases here are safe and secure, and are SSL-encrypted to protect your data!
Q: If I enter my e-mail address, will you sell my information?
A: We do not sell our customers' information. Emails are strictly for tracking purposes and for sending newsletters about our promotions and coupons.
Q: Will I have to pay customs fees?
A: For most countries, you won't have to pay customs fees, but this depends on your location and the number of pieces ordered.
Q: How long does it take for my items to arrive?
A: It generally takes 9 to 16 days for all orders to arrive. Delivery times vary depending on the location of the customer and the product; on demand and on the location of the shipment.
Q: How long does it take to ship an order?
A: It usually takes up to 3 days, while in peak periods it can take up to 5 days to ship.
Q: Do you ship worldwide?
A: Our aim is to deliver worldwide, subject to carrier availability. If a carrier is available in your area, shipping rates and options will be calculated before payment!
Q: Is delivery really free?
A: Delivery is free for our customers on all orders over £50 to most of the UK, North America, Europe, Canada and Australia. Unless otherwise indicated during a promotional sale on the site. All other countries will have shipping rates calculated prior to payment. Some countries may qualify for free delivery, subject to carrier availability. To find out if you are eligible for free delivery, please contact us at service@fatburningpioneer.com.
Q: Where is your company located?
A: Our head office is located in the UK.
Q: What currency will I be billed in?
A: We process all orders in GBP. Although the contents of the basket are displayed in several currencies, you will pay in GBP at the most current exchange rate.
Q: Will I receive a confirmation number when I place my order?
A: Yes, all customers will receive an order number after placing their order. Please contact us if you do not receive it within 24 hours.
Q: Who can I contact if I have a problem with my order?
A: All inquiries can be sent to service@fatburningpioneer.com
Q: How can I pay?
A: We accept all major credit cards: Visa, Mastercard, Discover, Amex. and Paypal.
Q: Is payment on this site safe and secure?
A: You can be absolutely sure that all purchases here are safe and secure, and are SSL-encrypted to protect your data!
Q: If I enter my e-mail address, will you sell my information?
A: We do not sell our customers' information. Emails are strictly for tracking purposes and for sending newsletters about our promotions and coupons.
Q: Will I have to pay customs fees?
A: For most countries, you won't have to pay customs fees, but this depends on your location and the number of pieces ordered.